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bju77 is clear about the data we collect when you open an account, make a deposit through bKash, Rocket, or Upay, or contact our support team. This policy sets out exactly what we hold, how we use it, and the steps you can take to review or correct it — access and eligibility depend on your local law and eligible regions.
When you create an account with us, we collect the details you submit during registration: your name, email address, contact number, and the mobile wallet identifiers connected to bKash, Rocket, or Upay transactions you initiate. We also collect device and session data — browser type, IP address, and pages visited — through standard server logs and cookies, so we can keep the lobby running correctly for your device. We do not sell your personal information to third parties for their own marketing purposes. Data we hold is used to operate your account, process wallet transactions, respond to support queries, and meet any obligations that apply under the laws of the regions where our service is available. Retention periods depend on transaction type and applicable local requirements; account data tied to wallet activity through bKash or Rocket is kept for as long as those transaction records must legally be maintained. You can check the payment history visible inside your signed-in account area at any time. Where local law or eligible-region rules affect what data we hold or how long we hold it, those rules apply alongside this policy. If anything in this policy conflicts with a jurisdiction-specific requirement, the local rule takes precedence for that region.
Payment reference data from bKash deposits and withdrawals is logged against your account wallet. We keep this for the period required by applicable transaction record rules in your eligible region.
Rocket transfer references tied to your account are stored alongside your session history. You can view the transaction line in your wallet section once you are signed in.
Upay payment identifiers are recorded the same way as other mobile wallet methods. The record is accessible from the transaction history tab inside your account dashboard.
Your registered email and contact number are used for account verification and support communication. We do not share these with studios or game content providers such as Habanero or Pragmatic Play.
This policy applies to data you share with bju77 directly — through your account, your wallet activity, and your support conversations. It does not extend to third-party services that open in a separate window or tab when you click away from our lobby. Understanding what falls inside and outside the scope of this policy helps you make informed choices about the information you share.
Login credentials, session tokens, and device identifiers used when you sign in fall fully within this policy. We manage these records and you can request a review of what we hold by contacting support through the route published below.
Deposit and withdrawal records tied to bKash, Rocket, and Upay are covered. The payment processor handling the actual transfer operates under its own privacy terms; our policy covers only the reference data we receive and store on our side.
Pages you browse, games you open, and cookies placed by our platform are within scope. Cookies from game studios such as Habanero or Pragmatic Play that load inside the game window operate under those studios' own data practices.
External links, social platforms, or any service not operated directly by bju77 fall outside this policy. We have no control over data practices on those sites once you leave our lobby, and we recommend checking their own published terms.
Your account gives you concrete actions — not just abstract rights. From inside your signed-in account area, you can review the personal details we hold, check the transaction history linked to your bKash or Rocket wallet, and update contact information directly on the account settings page. If you see a detail that looks wrong, the correction step is on that same settings screen; fill in the updated fields and save. For anything you cannot change directly — such as historical transaction identifiers or registered payment method labels — you can raise a query with our support team using the contact routes listed in the section below. We will acknowledge your request and tell you what we can and cannot change under the applicable rules for your region. If you want to know exactly which personal data we hold on your account, send a written request through the support channel; we will respond with the relevant records as permitted by the rules that apply to your eligible region. Access and what we can action depend on local law.
Open the account settings page once signed in. The personal details tab shows the name, email, and contact number we currently hold. Your payment history — including bKash and Rocket references — is on the transactions tab.
Most contact details can be updated directly from the account settings screen. Edit the relevant field and save. For changes that require identity verification, follow the instructions shown on that screen.
If you have a question about a specific record we hold — or want to know how a piece of data is being used — contact support with your account email. We will tell you what we can action under the rules that apply to your region.
For anything that needs our team to act on a data record directly, use the live chat or email route published in the support section. Give us your registered account email so we can locate your records without delay.
If this policy raises a question you cannot answer from your account settings, use one of the contact routes below. Include your registered email address so we can locate your account records and respond to the right person. Response times depend on query volume; we aim to address data-related requests as a priority.
Open the chat widget from the bottom of any page while signed in. Tell the agent your query is about account data or this privacy policy so it gets routed correctly.
Send a written request to the support email address published on the Contact page. Include your registered email and a clear description of the data record or question involved.
The Help section inside your signed-in account area covers common data and privacy questions. Check there first; if you need further action, escalate through live chat or email from the same section.
We keep this policy current and apply it consistently to every account, whether you access the lobby from a mobile device using a bKash-linked wallet or on a desktop browser. The sections below explain the four areas where we make concrete commitments about how your data is managed.
We use session and analytics cookies to keep your account state intact as you move through the lobby. You can manage cookie preferences through your browser settings; switching off non-essential cookies will not prevent account login but may affect how the lobby loads on some devices.
Access to your account data is restricted to authenticated sessions only. If you notice any account activity that does not look like your own, change your password from account settings immediately and contact support using the live chat route.
We retain personal and transaction data for the periods required by the rules that apply to our eligible regions. Once the retention period for a record expires, we delete or anonymise it. The specific period for wallet transaction records — including bKash and Rocket references — follows applicable financial record requirements.
When we update this policy, the revised version is published at this URL with the effective date noted at the top. Continuing to use your account after an update means you have had the opportunity to review the change. If a change affects how we use data you have already submitted, we will notify you through your registered email.
The questions below cover what we hear most from account holders about how their data is handled, stored, and what they can do about it.
We collect the details you enter during registration — name, email, contact number — along with device and session data from your browser. If you transact through bKash, Rocket, or Upay, we also store the payment reference linked to your account wallet.
Yes. Your account settings page shows the personal details we hold. For a full record including historical transaction references, send a written request through live chat or the support email. We respond as permitted by the rules that apply to your eligible region.
No. Game studios supply game content to our lobby but do not receive your personal account data from us. Your registered name, email, bKash reference, or contact number is not passed to content providers. Studios may place their own session cookies inside the game window.
We keep wallet transaction references for as long as applicable financial record rules in your eligible region require. You can view your own transaction history from the signed-in account area at any time without contacting support.
Open account settings while signed in and edit the relevant field. Most contact details save immediately. For changes that need identity verification — such as updating a registered mobile wallet number — follow the verification steps shown on that screen or contact support.
Yes. The same policy applies whether you access the site from a mobile browser using a bKash-linked wallet or from a desktop. Device type does not change what data we collect or how we handle it. Availability of the service itself depends on your local law and eligible region.